Claims
The most important part of the insurance contract is the ability of the insurer to pay claims.
Generis Underwriting has not only selected capacity providers based on financial strength and product capabilities – but also their claims proposition and service.
We work hard to maintain good relationships with the claims teams at our partner insurers, and will work with the broker through what can be a difficult time when the claim is made.
How to make a claim under a Generis policy:
For initial notification direct to Insurers of any claim please see the following procedures / details. If the initial response from Insurers is not satisfactory please contact Generis – who have escalation procedures and contacts in place.
To ensure your claim is handled as smoothly and expeditiously as possible, please contact the insurer named on the policy schedule.
If you need to report a claim:
Please have the following information ready before you call:
Policy Number
Master Policy Reference (Sompo policies only)
Insured’s name and address
Description of loss
Date of Loss
Location of loss
In the event of theft, loss of property or vandalism, contact the police immediately and obtain a crime reference number
Technology, Life Science, Commercial and Professional Liability policies
As we use more than one insurer for this policy type, please check the insurer stated on the policy and contact the relevant party below.
Notification of new claims – CNA Hardy
CNA Hardy has streamlined the notification process so that all new claims can be notified to newclaims@cnahardy.com.
Please note that if notifications are sent to the email addresses contained within the policy wordings, that is fine as those emails will be auto-forwarded.
You can also find direct claims contacts via the following link:
Claims Contacts – CNA Hardy
Notification of new claims – Sompo
Please notify all claims to yourclaim@sompo-intl.com as soon as possible and in accordance with policy terms and conditions.
Alternatively, you may prefer to contact Sompo in writing at:
Head of Claims
2 Minster Court
London EC3R 7BB
For injury matters relating to Employers’ Liability and Public, Products & Pollution Liability claims, you may be asked to confirm Sompo’s MOJ Portal ID to the third-party claimant or claimant representative. If asked to do so, please quote the Sompo International Portal ID C00589.
The Sompo Support Line
If you have an urgent query in respect of a new or existing claim you can phone the Sompo Support Line which is free of charge and available 24 hours a day, 7 days a week: 0800 061 2216
For Cyber Section claims with Sompo, see the Cyber section further below.
Healthcare policy notification
CNA, Healthcare Claims, 20 Fenchurch Street, London, EC3M 3BY
Email: ClaimsUKHealthcare@cnahardy.com
Medico-Legal Advice Line: Tel: 0333 043 1318
(operated by Connexus on CNA’s behalf).
Management Liability policy notification
Legal Advice Line service: Mon to Fri, 8am – 6pm (excluding public holidays):
Telephone: 0800 955 6111
Email: contactus@rradar.com
24/7 Out of hours crisis line: 0800 955 6222
rradar account dashboard: my.rradar.com
rradar website: www.rradar.com
Policyholders can log in to their rradar account from the website. Please have your policy number and policy schedule available when you get in touch.
Legal Expenses policy notification
Visit claims.arclegal.co.uk to submit your claim online.
The Legal Advice Helpline noted below, who will be able to provide you with a claim form.
Legal Advice Helpline: 0344 770 1040
This helpline operates 24/7, 365 days a year and can provide advice on legal matters and tax issues. Please note, this helpline service is not empowered to give advice on the admissibility of a claim under this policy. If you wish to make a claim, the helpline can provide you with a form that should be submitted directly to Arc Legal Assistance Ltd.
Counselling Helpline: 0344 770 1036
This helpline operates 24/7, 365 days a year and can provide counselling support. Please note, this helpline service is not empowered to give advice on the admissibility of a claim under this policy.
Cyber Policy claims notification
As we use more than one insurer for this policy type, please check the insurer stated on the policy and contact the relevant party below.
Cyber – CNA Hardy
CNA Hardy has arranged an integrated data breach response service utilising leading providers for your benefit. This service provides a “one stop shop” for the full range of services required to manage, investigate, resolve, and recover from a data security breach.
This includes access to the Insurer’s service partner which include lawyers, cyber consultants, forensic consultants, credit monitoring providers and public relations consultants.
To request assistance under the ReSecure service:
In the event of an emergency breach response need, please call 24/7: 0203 060 6800
Non-Urgent communications can be emailed to: resecure@rpc.co.uk
Cyber – Sompo
Sompo’s breach response line is provided by Kennedys. Kennedys is an international law firm with a dedicated cyber incident response team with offices in 23 countries and an extended network covering every major jurisdiction. Please scan the QR code or click here for more information about Kennedys’ global cyber response service.
In the event of an incident, claim or event covered under this Policy, Kennedys will provide you with a free triage call (up to 1 hour) as well as ongoing legal and regulatory advice throughout the lifetime of an incident (subject to policy coverage and payment of any applicable policy deductible).
Kennedys’ contact details are as follows.
The service is available 24 hours a day 7 days a week: +44 (0)203 137 8749
Cyber – Aviva
Aviva Cyber Claims Service: 0800 051 4473
If a cyber incident occurs, call Aviva’s 24/7 claims line. A dedicated Incident Manager will be appointed and will co-ordinate the specialist support, whenever it is required.
For any other queries on claims or complaints you have please contact us:
